Privacy Policy

At TwinPixel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Alberta Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information that you provide directly to us when you fill out our contact form or inquire about our web design services, including:

  • Name
  • Email address
  • Phone number
  • Business details and project requirements

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide project quotes
  • Develop and deliver custom web design and development services
  • Communicate with you regarding your project progress
  • Improve our service offerings and website performance
  • Send you updates or promotional materials (only if you have opted in)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may only share information with trusted service providers who assist us in operating our business (such as hosting providers or specialized software tools), so long as those parties agree to keep this information confidential.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely and is only accessible by authorized personnel involved in your project.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal information at any time. Under PIPA, you also have the right to request information about how your data is being used.

6. Third-Party Tracking & Cookies

We use the Meta Pixel (Facebook Pixel) and other third-party analytics and tracking tools on this website. These tools primarily collect non-personalized, aggregated data—such as page visits, clicks, and navigation patterns—to help us measure the effectiveness of our advertising and understand user behavior. This information is used to improve our services and site performance, and does not personally identify individual users. These third parties may use cookies and other technologies to collect or receive this non-personalized information. You can manage your preferences or opt-out of interest-based advertising through your browser settings, Facebook account settings, or other third-party opt-out tools.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements related to your web project.

8. Consent

By using our website and submitting your information through our contact form, you provide implied consent for us to collect and use your data for the purpose of responding to your inquiry. You may withdraw your consent at any time by contacting us.

9. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

If you have any questions regarding this Privacy Policy or wish to access your data, please contact our Privacy Coordinator at contact@twinpixel.pro.